Warranty and Refund

If you are not happy with the item we have sent you or it was not what you were after we will happy to exchange it for you or give you a store credit (Postage is at your own cost) Or drop it of at 16 Calliope st Guildford NSW 2161

Goods returned must be in the condition they were sent

If a product you have purchased is faulty, send it back with the receipt and we will have it examined by the manufacturer. If it is deemed to be faulty we will send you a new one. If the item is no longer in stock we will inform you of this and either send you a similar item, give you a store credit or refund your money.

Return and Exchange Policy

At MAI TABLE TENNIS , we are committed to ensuring your satisfaction with our products. If, for any reason, you are not completely happy with the item you have received or if it does not meet your expectations, we offer the following options for your convenience:

1. Exchange: If the product you received is not to your satisfaction, we are pleased to facilitate an exchange for you. Please note that the cost of return postage will be your responsibility.

2. Store Credit: We also provide the option of a store credit, allowing you to select a different product at your convenience. Similar to exchanges, return postage costs are to be covered by you.

3. In-Person Return: For local customers, you have the option to drop off the item in person at our physical location:
16 Calliope Street Guildford NSW 2161 By (Appointment)

Conditions for Returns: To ensure that your return or exchange request can be processed smoothly, kindly adhere to the following conditions:

• Goods returned must be in the same condition as they were originally sent.

Faulty Products: If you have received a product that is faulty, please return it to us along with the original receipt. We will thoroughly examine the item in conjunction with the manufacturer’s evaluation. If the product is confirmed to be faulty, we will promptly provide you with a replacement. In the event that the item is no longer in stock, we will notify you and offer the following alternatives:

• A similar product.
• Store credit for future purchases.
• A full refund of the purchase amount.

We understand the importance of ensuring that our customers are fully satisfied with their purchases, and our return and exchange policy is designed to make this process as seamless as possible. If you have any questions or require assistance with a return or exchange, please don’t hesitate to contact our dedicated customer service team at [Your Customer Service Contact Information].

Thank you for choosing Mai Table Tennis, and we look forward to serving you with the highest level of customer satisfaction.

MAI TABLE TENNIS SYDNEY
0414 479 213

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